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CANCELLATION & REFUND POLICY
CO/CRP/2023/10/VOL1
This Cancellation Policy outlines the procedures and conditions regarding the cancellation of services provided by CareOxy. By accessing our website or using our services, you agree to comply with this Cancellation Policy.
If you wish to cancel the services provided by CareOxy, you must notify us in writing at least 4 Hrs before the scheduled start date of the services. You may send your cancellation notice via email to support@careoxy.com or by contacting our customer support team.
After the client’s inquiry is done with Careoxy, the team of Careoxy verify the latter’s place and the patient’s health status and then finalize the association by making a contract signed. We fix the services on the basis of the locking period of 7 days, so after locking the service you need to disclose all the details of the patient appropriately and you also need to assure that the caregivers of Careoxy will not be troubled in any approach either emotionally or physically and are treated well with dignity and humbleness. On the other hand, Careoxy pledge to serve you with complete determination and commitment. However, Careoxy is not responsible for any misfortune occurrence by the caregivers as the team is already very much sharp and crisp in regards to their surveillance and any kind of criminal or negative activity will be a shock for us as well hence, any kind of adversity are deeply condemned by the company but have no assurance of that and you are agreeing with our terms.
After the appointment has been made by you the team of Careoxy purposely conduct a meeting in which the team analyses the pros and cons of the patient’s health condition, suggest the best treatment possible for the latter’s fast and healthy recovery and then move ahead according to the requirement of the services same is with elderly care and Parkinson, Paralysis and so on.
Caregivers & Nurse will be allocated to you as per your inclination and preferences and according to the criteria suitable for you however, this is not guaranteed due to the uncertainty of the existing circumstances. Also, it is not fixed that the same caregiver will serve you through the entire tenure; the team may or may not change and replace the caregiver & Nurse according to the apparent condition.
Caregivers & Nurse are assigned to you within 24 to 48 hours after the verifications and agreement process is completed. Caregivers & Nurse are allotted to you either for 12 hours or 24 hours. The caregivers are not liable to perform any household chores; they are only inclined to take care and serve the patient in medical aspects. Careoxy does not provide any caregiver / Nurse at the time of any festive or national holidays.
Careoxy fixes the appointment on receiving advance payment for the initial lock-in period of 15 days. The payment for renewal of service will also be taken in advance. after completion of the lock-in period. The amount shall be accepted only via online transaction and can be made through any mode according to your convenience. Careoxy also sends reminders to you timely payments via email, SMS, or call.
Careoxy may immediately terminate or cancel the services for some effective issues. Like, due to unavailability of the staff and the termination can be made if we find any misbehavior or rough behavior by your end. The service may also stop immediately if the payment is due for a long time and is not paid despite reminding you multiple times.
In case the service has collapsed due to the company’s end then in those circumstances refund will be made to the next 10 to 15 days but during the locking period, if unfortunately, the demise of the patient occurs, then the company will not take any charge to refund the paid amounts.
All the rights of the website and other intellectual properties of Careoxy are reserved; any kind of calamity or mishap will be followed by a strict action by the company.
Note: By grasping all the terms and conditions mentioned above make sure you are agreeing with Careoxy with your all consent and concurrence.
CareOxy
Address: Delhi 07
Email: support@careoxy.com
Thank you for choosing CareOxy. We strive to provide you with exceptional service and support, and we appreciate your understanding and cooperation regarding our cancellation procedures.